Reclaim & Reauthor Wellness Institute User Agreement
Agreement between User and Reclaim & Reauthor Wellness Institute, LLC.
Please read these Terms and Conditions carefully before using the website operated by Reclaim & Reauthor, LLC. By accessing, purchasing or using the site, you agree to be bound by these Terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1. Disclaimer / Not Medical or Mental Health Advice
All content provided by Reclaim & Reauthor, LLC, including its owner and coach José González-Soto, is intended for educational and informational purposes only and should be understood as general guidance. It is not a substitute for medical, psychiatric, psychological, or therapeutic advice, diagnosis, or treatment.
You acknowledge and agree, that although José González-Soto is a licensed mental health counselor and psychiatric nurse practitioner, all services and content offered through this site are non-clinical and provided in a coaching and mentorship capacity only. We do not provide psychiatric evaluations, diagnoses, or medical treatment, including prescription management.
You are encouraged to consult with a qualified healthcare provider before making decisions based on this content. No professional-client or provider-patient relationship is formed through this site and social media platforms. You assume full responsibility for your use of the information and resources on this website.
Nothing on our Website or in our Services is intended to diagnose, treat, heal, cure or prevent any illness, or medical condition. Nothing on our Website or in our Services is intended to be a substitute for consultation, diagnosis, treatment, or other medical advice from a licensed medical or healthcare professional, nor is it designed to provide you with a medical diagnosis, treatment, or other medical services. You are encouraged to consult with a medical or healthcare professional regarding your specific situation before using any information on our website or in our Services. We assume that anyone choosing to implement any information on our Website or in our Services has obtained prior clearance from a licensed medical or healthcare professional who has determined that the information on our Website or in our Services is appropriate and useful for them. Whether or not you choose to consult with a licensed medical or healthcare professional before using information on our Website or in our Services, you assume all risk for any and all results. You acknowledge and agree that you should never disregard any medical advice, stop taking medications, stop any treatments, or delay seeking professional medical or healthcare advice because of information you have read on our Website or received from us. You acknowledge and agree that you should not use the information contained on our Website or in our Services as a tool for self-diagnosis.
Nothing on our Website or in our Services is intended to diagnose, treat, heal, cure or prevent any mental or emotional condition. Nothing on our Website or in our Services is intended to be a substitute for consultation, diagnosis, treatment, or other medical advice from a licensed mental health professional, nor is it designed to provide you with a mental health diagnosis, treatment, or other mental health services. You are encouraged to consult with a mental health professional regarding your specific situation before using any information on our website or in our Services. We assume that anyone choosing to implement any information on our Website or in our Services has obtained prior clearance from a licensed mental health professional who has determined that the information on our Website or in our Services is appropriate and useful for them. Whether or not you choose to consult with a licensed mental health professional before using the information on our Website or in our Services, you assume all risk for any and all results. You acknowledge and agree that you should never disregard any mental health advice, stop taking medications, stop any treatments, or delay seeking professional mental health advice because of information you have read on our Website or received from us. You acknowledge and agree that you should not use the information contained on our Website or in our Services as a tool for self-diagnosis.
We do not guarantee that you will obtain any results using our Services. You acknowledge and agree that any decision to use any information on our Website or in our Services is voluntary and at your own risk. You acknowledge and agree that you are solely responsible for your results.
If you have or suspect you have a mental health disorder or are in crisis, please seek immediate assistance from a licensed healthcare professional or emergency services. Using the social media platform, website, and any type of participation does not create a doctor-patient, professional or therapeutic relationship between you and the program facilitator or any associated professionals.
Any personal reflections or exercises you engage in are voluntary and at your own discretion. You are responsible for your own mental health decisions and actions. If you experience distress at any time, please pause participation and consult a licensed mental health provider.
2. Online Store Terms
By using this website and engaging in services, you confirm you are at least the age of majority in your jurisdiction. You may not use our site for any unlawful or unauthorized purpose.
3. General Conditions
We reserve the right to refuse service to anyone. You may not reproduce or exploit any content or service without written permission. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
4. Accuracy of Information
We do not guarantee that information on this site is accurate, complete, or current. All content is provided “as-is” and should be used at your own risk. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
5. Modifications to Service and Pricing
We reserve the right to modify or discontinue any service without notice. Pricing is subject to change at our sole discretion. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
6. Products or Services
We may limit the sales of products or services to any person, region, or jurisdiction. All offerings are subject to change. Some products may be available exclusively online and in limited quantities. We cannot guarantee that your device will accurately display colors or images of products. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We hereby disclaim any liability for any mistakes, inaccuracies, or omissions that may be present on this website.
7. Billing and Account Information
You agree to provide current, complete, and accurate information for all purchases and accounts. We may cancel or limit orders at our discretion. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
8. Optional Tools and Integrations
Third-party tools may be provided “as-is” without warranties or endorsements. Use of such tools is entirely at your discretion. We may also, in the future, offer new services and/or features through the website (including, the release of new tools, workshops and resources). Such new features and/or services shall also be subject to these Terms of Service.
9. Third-Party Links
We are not responsible for the content or accuracy of third-party websites. Engage with external sites at your own risk. Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
10. User Content and Submissions
Any content submitted by users (comments, ideas, etc.) may be used by us without restriction. You may not post unlawful, defamatory, or malicious content. Users are responsible for their own content. “Your Content” or “User Content” is any material you upload or share on this website, whether it’s text, images, videos, or any other type of content. By submitting “Your Content,” you are granting us absolute rights. If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘User Content’ or ‘Your Content’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any media platforms any “User Content” that you forward to us. We are and shall be under no obligation (1) to maintain any “User Content” in confidence; (2) to pay compensation for “User Content”; or (3) to respond to any of “Your Content”.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that “Your content” will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that “your content” will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any “User Content”. You are solely responsible for any “User content” you make and their accuracy. We take no responsibility and assume no liability for any of “your content” posted by you or any third-party.
11. Personal Information / Your Account
Your use of this site is governed by our Privacy Policy. You are responsible for maintaining your account security. Your submission of personal information is governed by our Privacy Policy. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Reclaim and Reauthor, LLC and its associates, are not responsible for third party access to your account that results from theft or misappropriation of your account. Reclaim and Reauthor, LLC and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
12. Errors and Omissions
We reserve the right to correct any inaccuracies, errors, or omissions and to cancel orders affected by them. Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
13. Prohibited Uses
You may not use this site for illegal purposes, to violate rights, or to transmit harmful code. We may terminate access for violations. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
14. Disclaimer of Warranties; Limitation of Liability
All services are provided “as-is.” We make no warranties of outcomes or performance. Our liability is limited to the maximum extent allowed by law. We are not liable for any direct or indirect damages. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We and/or our suppliers or affiliates make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. We and/or our suppliers or affiliates hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, titl,e and non-infringement.
In no case shall Reclaim and Reauthor, LLC DBA Reclaim & Reauthor Wellness Institute, José González-Soto (Owner and Coach), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.
15. Indemnification
You agree to indemnify and hold harmless Reclaim & Reauthor, LLC, its officers, owner and coach (José González-Soto), and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
16. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
17. Termination / Access Restriction
We may terminate or suspend your access to services at any time without notice and for any breach of these terms. All prior obligations remain enforceable upon termination. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
We reserve the right, in our sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida, and you hereby consent to the exclusive jurisdiction and venue of courts in Florida in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. You agree that no joint venture, partnership, employment, therapeutic or professional relationship, or agency relationship exists between you and us as a result of this agreement or use of the Site.
18. Entire Agreement
These Terms represent the entire agreement between you and Reclaim & Reauthor, LLC. Any ambiguity shall not be interpreted against the drafting party. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
19. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Florida. You consent to exclusive jurisdiction in Hillsborough County, Florida, for any disputes.
20. Electronic Communication
You consent to receive electronic communications from us and agree that such communications satisfy legal requirements for written communication. By using this website or contacting us by email or social media, or phone, you agree to receive messages from us electronically. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communications be in writing.
21. International Users
The Service is controlled, operated, and administered by Reclaim and Reauthor, LLC from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use our content accessed through our website in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.
22. Under Age Policy
We do not knowingly collect information from children under 13. Users under 18 must be supervised by a parent or guardian.
23. Cancellation / Refund & Returns Policy
Refunds are not offered on digital products or workshop programs, unless stated otherwise. You may request a refund and we will determine if it is warranted, on a case by case basis. Refer our Returns Policy for our Merchandise Store.
If you have any questions regarding your order status, or would like to report any issues with your order, please contact Wellness@ReclaimReauthor.com.
24. Changes to Terms
We reserve the right to update these Terms. Continued use of the website constitutes your agreement to all changes. You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
25. Accessibility Statement
We are committed to accessibility for all users. If you experience difficulty accessing content, please email Wellness@ReclaimReauthor.com.
26. Cookie Use Disclosure
We use cookies and similar technologies to enhance user experience, analyze performance, and support marketing efforts. By using our site, you consent to the use of these technologies.
27. Force Majeure
We shall not be liable for failure to perform obligations due to events beyond our control, including natural disasters, war, illness, internet outages, or government actions.
CONTACT US
We welcome your questions or comments regarding our terms:
Reclaim & Reauthor, LLC
Tampa, Florida 33617
Email address: Wellness@ReclaimReauthor.com
Effective as of April 23, 2025.
Reclaim & Reauthor's Portal
FAQ section
You've got questions. We've got answers.
Please reach out at: Wellness@ReclaimReauthor.com
No. These courses are intended for educational and informational purposes only and should be understood as general guidance. They are for personal growth and wellness, and can be used as adjunct to therapy. It is not a substitute for professional medical, psychiatric, psychological, or therapeutic counseling, diagnosis, or treatment.
Coaching & Mentorship helps you set goals, build skills, and move forward in your personal or professional life. It’s future-focused and action-oriented, supporting you to improve different areas of your life. Coaching & Mentorship does not diagnose or treat mental health conditions; instead, it focuses on actionable strategies and support to help clients reach their potential.
Psychotherapy and Clinical Mental Health Counseling if focused on healing and mental health treatment. It helps people work through past experiences, emotional struggles, or mental health conditions. It involves using clinical methods to diagnose, treat, and support psychological well-being with a licensed mental health professional.
A workshop is a great addition to your counseling! It helps you gain deeper insights and make the most of your therapy by providing tools that may boost your confidence and wellbeing.
No. While I am a licensed psychiatric provider and therapist, my services in this space, "Reclaim & Reauthor Wellness Institute" are focused solely on coaching, mentorship, and wellness education. My role in this space is to offer guidance, support, and evidence-based strategies to help you navigate personal and professional growth and wellbeing.
These services are not a substitute for psychotherapy, psychiatric care, or medical treatment. No diagnosis or clinical intervention is provided.
Reserve your Personal Virtual Coaching & Mentorship